Shipping Policy

At DC VOLTAGE UK Ltd, we understand that when you order electrical and lighting products, you want them to arrive safely and on time. We take care to package every order securely and work with reliable courier services to ensure smooth delivery.

Below you will find answers to our most frequently asked questions regarding shipping, delivery times, and order handling.

We currently ship within the United Kingdom. Available delivery options and costs will be displayed at checkout based on your order.

Orders placed before 1:00 PM (UK time) on a working day are usually processed the same day. Orders placed after this time, or on weekends or public holidays, will be processed the next working day.

We use trusted UK courier services to deliver our orders. Courier selection may vary depending on the size, weight, and destination of your order.

Tracking information will be provided once your order has been dispatched.

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We will investigate the issue and arrange a replacement or refund where appropriate.

If a replacement is approved, we will dispatch it as quickly as possible once the issue has been confirmed. In some cases, we may request the return of the original item before sending a replacement.

Returns are accepted in line with our Returns Policy. Please ensure items are returned unused and in their original packaging unless faulty.

• If an item is faulty or incorrect, we will cover return postage.
• If you change your mind, return postage costs are the responsibility of the customer.