Frequently asked questions
How do I use my discount code?
To use your discount code, simply enter it at checkout in the designated "Discount Code" field. Once you apply the code, the discount will be automatically deducted from your total amount before payment.
Why is my discount code not working?
There are a few common reasons why a code might not apply:
- Conditions Not Met: Check if your order meets the minimum spend or quantity requirements (e.g., £200 for SPRING15).
- Product Exclusions: Some codes only apply to specific categories, like Wall Lights.
- Typographical Errors: Ensure the code is entered exactly as shown. We recommend copying and pasting the code to avoid errors.
- One-Time Use: Some codes may have already been used or are limited to one use per customer.
Can I apply a discount code to an existing order?
Once an order has been placed, we are unable to modify it to include a discount code. Please ensure your discount is applied successfully before completing your purchase.
Can B2B customers get a custom discount?
Yes! We specialize in supporting business needs. If you are looking for a tailored discount based on high order volumes or specific project requirements, please contact our Customer Support Team (CST), and we will be happy to assist you with a custom quote.
Where can I find the full Terms and Conditions?
The specific terms for each offer (such as expiry dates and product exclusions) are displayed within the offer details on this page or the specific promotion banner.
Need Further Assistance?
If your discount code is still not working after checking the conditions, please reach out to our team:
- Email: admin@dcvoltage.co.uk
- Phone: +447923987178
- Live Chat: Available on our website during business hours.